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On the Spot: Google's Brett Crosby

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Search & Conversion Marketing Blog Archive for November, 2007

On the Spot: Google’s Brett Crosby

Tuesday, November 20th, 2007

Google's Brett CrosbyEveryone who has a website and a search marketing plan knows just how indispensable solid analytics data has become. While solid analytics packages were only available at a premium not long ago, the introduction of Google Analytics has given the power of information to any website owner for a very competitive price: free.

Google Analytics has continued to mature since its release, undergoing a large scale change to the enhanced version 2 earlier this year, and the Google Analytics team didn’t stop there. Recently a number of new features have been announced, and we caught up with Brett Crosby, Senior Manager at Google Analytics to talk about the latest and greatest:

WebShare: What are these new GA features and what were the main drivers behind including them in GA? How do you select which features to include in future releases?
BC: Here were the most recent announcements:

  1. Site Search reporting
  2. Event Tracking
  3. Tagless Exit Tracking
  4. New javascript: ga.js
  5. and of course Urchin Software from Google is now in beta

All of these are pretty exciting advancements, but I am particularly excited Site Search reporting and Event Tracking. We wanted to announce the Tagless Exit Tracking feature now even though it will come out a bit later because we didn’t want people to have to adjust tags on their site twice.

As for which features we prioritize, a lot of it comes from talking to our customers. But we also look at areas where we see big opportunities to advance our product, customer sophistication, product functionality or the industry as a whole.

WebShare: How could a business use the new site search reports to make strategic decisions around their website and their business in general?
BC: Site Search reports are an absolute gold mine of data about how people use search to navigate your site once they are on it. Aside from surveys that interrupt users, Site Search is one of the only ways to get qualitative data rather than just quantitative data about what your users want. The search box on your site is a voting booth for your visitors to tell you exactly what they want out of your site. Our reports tell you if you are delivering.All the internal reports we have looked at with this have gained incredible insights already from this feature, so I am very happy that it has launched. Site Search reporting is something I am personally very passionate about, so I am very happy our engineering team did such a great job with it. To be clear, this has already launched so it is available for everyone now.
WebShare: Businesses with Flash-based websites are lining up to roll out the Event Tracking features - can you give some insight into the excitement & demand surrounding this feature?
BC: Event Tracking is basically Web 2.0 reporting. It tracks AJAX and Flash interactions that aren’t really pageviews, but are interactions with your page. This is a very important release and will help push Google Analytics and the analytics industry as a whole forward.
WebShare: We have always been able to track keywords from a search with GA, what additional information does the internal site search feature bring and how can a site owner use it to their advantage?
BC: There is a lot to be said here. First it is important to distinguish the difference between searches that get people to visit your site vs searches that happen once people are on your site. If you don’t have a search box on your site, you should really get one. You can get one for free with the new Google Custom Search Engine.I am adding one to the Google Analytics site right now actually. Why do you need one? Search engines have made people lazy… err… I mean… efficient, and they expect to be able to search for exactly what they are looking for; no more hunting and gathering with out-of-date navigation. Site Search is how people want to tell you what they want. And if you aren’t giving it to them, guess what? They go somewhere else. If you look around, all the smart sites know this and already have search boxes. The rest of us need to get on board.

So if you are reading this and own a site, go get a search box on your site asap. The reports you get from GA on Site Search are amazing. Rather than go through the details, I think I’ll just point to my friend Avinash Kauishik’s appropriately titled blog post, “Kicking Butt With Internal Site Search.”

WebShare: You’ve been involved with web analytics for a long time–what are some of the changes you’ve observed in the industry as of late? What do you see as the next big step to close the gap between raw metrics & actionable information for business owners?
BC: I love this type of question because that’s what I think about for the bulk of my time… not what is already released, but what can we do to take it further, make it more actionable? As you’d imagine, I have a lot to say about this, but I think you’ll just have to wait and see. We’ve got a lot of features in the works and we hope our users love them when they launch.
Google Analytics help Webshare is a Google Analytics Authorized consultancy, and can help you get the most out of your analytics. We offer a wide range of services, from Google Analytics training to Google Analytics consulting, and can work with projects of virtually any size.

Microsoft’s Web Analytics (Project Gatineau) in Beta

Monday, November 19th, 2007

Microsoft’s Project Gatineau is now in beta and being tested by the public. On October 29th they began inviting certain users to sign up for the beta, although you do need to be an adCenter user to be granted an invitation. At this time it is not known when Microsoft will release it for all customers to use.

Gatineau is Microsoft’s “answer” to Google’s Analytics, and they state that it won’t be exactly the same as Analytics (and of course they say it will be better). Ian Thomas of Microsoft’s Digital Advertising Solutions group has a blog specifically discussing Gatineau, and in it he states, “We think there’s room in the market for another service of this nature; plus, we have some stuff up our sleeves that we hope you’ll like and which will differentiate us from Google’s and others’ offerings.” He went on to note that “we have more resources than DeepMetrix did (development team has more than quadrupled since the acquisition, for example), so hopefully we won’t disappoint you.” Microsoft’s attainment of DeepMetrix tipped off the internet community that the software giant was looking to get into web analytics. Gatineau is the name of the Canadian city where DeepMetrix was based for a number of years.

Ian goes on in his more recent blogs to give us just a taste of something we may see from Gatineau, and I’ve tried to capture some differences between this and Google Analytics. Perhaps the most exciting aspect of Gatineau is that it has the ability to track some demographic data (such as usage statistics between men and women) for users that have a Microsoft Live ID and are logged in as they browse the web. Another feature is the ability to map the document hierarchy from your content management system into the tool and see this in Gatineau’s reports. The tool also includes similar things that Google Analytics already does but in a different way, including funnel reports, outbound link tracking, inbound referrals, ROI reports, goal analysis, and client system reports.

At this time, Gatineau is not getting much attention, but we’ll be watching to see how Microsoft’s entry into the Analytics game unfolds. It is also likely that the features introduced with Gatineau could be incorporated into the market’s current offering of web analytics tools, but we’ll let time tell. We at WebShare are evaluating Gatineau and its capabilities to understand where it shines and where it lacks, and will continue to communicate on this new service from Microsoft and let you know how it might (or might not) benefit you.

WebShare, LLC is a full service Internet Marketing firm specializing in Search and Conversion Marketing. We offer a variety of services to help you make the most of your search marketing efforts, and get an edge on your competitors.

Search Activity Posts Big Numbers

Thursday, November 15th, 2007

It appears that the search market is alive and well. ComScore released the findings from their report showing the worldwide search activity in August of 2007. Google is still the worldwide leader with over 60% of the market share. It is interesting to note that Youtube searches (5 billion) account for a little over 13% of all Google searches. Yahoo comes in at a distant second while Chinese search engine, Baidu comes in third place. Microsoft continues to hold a minor presence in the search market in fourth place.

Top 10 Search Properties Worldwide

We should note that this data does not include searches conducted on public computers or mobile devices. This would indicate that there are actually even more people performing searches on the internet. As mobile device and wireless technologies continue to become more prevalent, the number of searches performed will continue to grow. A couple of interesting notes include the fact that the Asia-Pacific market has the highest search volume of all regions, while the Latin America region having the smallest internet population has the most searches per searcher. If these markets continue to grow at their current rates, they could open some great international search marketing opportunities.

Search Volume by Region

To put this all in perspective, let’s take a look at the average number of searches in a little shorter time period. Breaking down the number of worldwide searches conducted in August of 2007, you can see that the average number of searches performed worldwide on a daily basis is nearly 2 billion! That’s over 22,000 searches conducted per second, which presents a whole lot of marketing opportunity!

Search Volume by Time Period

With an audience that size the question isn’t, “Why would I start a search marketing campaign?” It’s “Why wouldn’t I start a search marketing campaign?” WebShare is a Google Website Optimizer and Analytics Authorized Consultancy as well as a Google Adwords Qualified Company. We offer a variety of services including search engine optimization and search and conversion marketing to help you make the most of your search marketing efforts, and get an edge on your competitors.

Using Google Adwords Site Targeting? Two New Changes you Need to Know About

Friday, November 9th, 2007

If you’re using Site Targeting in your Google Adwords advertising strategy, then you’ll want to know about the two changes that Google announced to this feature this yesterday.

Google Adwords Site Targeting has been around for a couple of years now and has allowed advertisers to broaden the scope of where their advertisements might appear by leveraging a large and established network of websites that have the ability to display Google Ads. An advertiser had the ability to browse through the myriad websites within Google’s Content Network and choose those that it would like to display text, image, and even video ads on.

Yesterday Google took this two steps further, and here’s the highlights:

1) Advertisers may now select not only the site they wish their ads to appear on, but also the specific section and location of the website. Why is this important? Well, let’s say you’re using Google ads to generate business selling all inclusive cruise packages. Wouldn’t it be nice to tell Google to show your ads in the travel section of your chosen news site? Or the cruises section of the travel magazine website you’ve selected?

Absolutely, and now you can.As a side note, this change prompted Google to change the name of this feature from “Site Targeting” to “Placement Targeting.”

2) Advertisers now have the ability to choose a Cost Per Click (CPC) bidding option. Until now, Site Targeting (oops, “Placement Targeting”) has relied on Cost Per Impression (CPM), or a price per 1,000 impressions of your ad. If you’ve been at Adwords long enough, you know that one of the most important features of paid search is the ability to turn many dials to zero in on the optimal financial well being of your campaigns, ad groups, ads, and keywords. A CPC model gives you a little more control over what you’re willing to spend for each visitor that your ad brings to your website.

Keep in mind that CPM models still do have a purpose – if you’re interested in maximum exposure and branding type activities, you’ll still be able to choose this option.

If you’d like to give Placement Targeting a try, you can get started for as little as a $0.01 bid in the CPC model or $0.25 for your first 1,000 impressions. Just log into your account, navigate to your main “Online Campaigns” table on the Campaign Summary page, and click on “Placement-targeted” in the Create New Campaign option on the top right.

Google Adwords Qualified Company can help you WebShare is a Google AdWords Qualified Company, and if you need consulting or training on your Google AdWords account, we can help. From in depth training modules on pay per click marketing to daily active management, WebShare has the Adwords Consulting solution to fit your needs.