How to deal with perceptual blindness – Dare to not be different

July 29th, 2010 by Julie Ferrara-Brown
Google Buzz

One of our most popular services at WebShare is to critique ecommerce sites, and one concept that comes up often is perceptual blindness.  This is the tendency to overlook something that is right in front of you because it’s not where you expect it to be.  Think of the internal site search box on a website.  If you moved this to the very bottom some customers may conclude the site is missing the ability to search because they are not used to looking for the search box at the bottom of the page.  This is why we say it’s often better to “Dare not to be different” in certain areas of website design.

I just recently experienced the perfect example that illustrates our point.  A friend of mine in Germany found out she is pregnant, and so I just had to send her two books right away.

I logged on to Amazon.com like I always do, entered her address and was about to pay when I saw that Amazon was estimating it would take over a month for her to receive the books, plus the shipping was more than the cost of one of the books!  At this point I was beginning to rethink buying these books from Amazon.  On a whim I decided to check out Amazon.de (the German version of Amazon).

One thing to point out is that I don’t speak a lick of German, but with Amazon you don’t have to!  I searched for the titles in English, the pictures of the covers confirmed I was ordering the right books.  So now it was time to add them to my cart.  While the text on the “add to cart” button was in German, the buttons and checkout process was so intuitive that I knew exactly what to do without even reading the text.  Since the spelling of the months are extremely similar to English, I was easily able to see that the delivery time was much more appropriate and since I was buying on the German site and shipping to Germany I was able to get Free shipping!  (which I knew because the location of the shipping charges are in the same place as on the US site—right where you would expect them).

Checkout Usability US Amazon

Checkout Usability Germany Amazon

By now you should be picking up on a consistent theme.  I was able to make this purchase without knowing any German because Amazon understood the value of consistency and meeting expectations.  While it is important to make your company stand out from the rest, be careful to ensure that you don’t actually make it harder for people to do business with you.  People abandon shopping carts for lots of reasons—don’t let a frustrating UI be one of them.



Julie Ferrara-Brown
Julie is WebShare's chief statistician and conversion testing expert. You can find out more about Julie here.

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User types and cognitive learning

July 26th, 2010 by Mark Geyer
Google Buzz

When improving the user experience of your site or just fine tuning elements to improve conversion, it’s important to understand your user types first before you make any rash decisions. When we work with clients on designing a site, one of the first questions to ask is who will be using the site? Specifically a user’s age plays a huge role in what people like and how people think. In this post I’ll generally talk about how users cognitively look at interactive mediums (not just the web).

There are many different types of users out there, especially when you think of how they learn and digest information.  So to quickly categorize them, they are: kids, teens, and adults. Many of these people use technology every day and are accustomed to make certain decisions based on their device of choice, their way of looking at the world, and most importantly what matters to them.

Kids
Kids are click o’ holics. They’re very visual and will click on virtually anything regardless of whether or not it’s a button (their favorite color, character, etc). This is why the majority of kid’s interfaces are created in Adobe Flash. It’s the visual/interaction engagement factor (animation, games, etc) that gets kids attention. Kids are sponges and generally absorb everything and learn through visuals, audio, and interaction (kinesthetic learning). Kids will spend 2 seconds on a screen with just text, but will spend a great deal of time on a page with visuals and interaction.

Without experience with different types of interfaces, kids don’t know any better. Kids are more likely to click on elements that have nothing to do with the content or that lead them to a dead end. They except what they see and generally don’t make a lot of criticisms (like we do) on how an interface could be better.

Teens
Teenagers spend a great amount of time online through a home computer, but more than likely a wireless device (cell/smart phone, iTouch, etc). Their fixated on what and how other people see them, so their online presence with friends is important, especially social networks. They’re not adults yet, but would like to be considered one.

Like I said before kids are sponges, but as kids get older the ways they learn and take in information change or tend to favor one vs. the other (visually, auditory, or kinesthetically). A teen is more likely to read more about what a peer thought of something than an adult and more so what their friends thought of it.

Adults
As we get older, we get stingier about our interface decisions. We know what we want and we want it now. At this point we know what feels wrong in an interface but maybe not able to express why or how it could be better. More than likely if an interface is hard to use, the business wasn’t thinking about their users and those users have long since went somewhere else, or struggled through the process of using that interface if they couldn’t go anywhere else.

Generally adults with interfaces or on the web are looking for information or services, selling/buying items, businesses, people (friends), basically anything you can think of. So based on the user’s needs, interfaces work out best when choices are user centric, unlike kids or teens who don’t mind being told what to do or having things already done/filled out for them. Left brain, right brain, the learning aspect continues and tends to stick. If a person learns a certain way (say, visually), it’s more than likely that the person will always learn things that way.

So what kind of learner are you? When I say “fire truck”, what comes to mind?

If you’re a visual learner like me, you would say red. If you’re an auditory learner, you might be thinking about the siren that it makes or that you actually saw one or heard one this morning.

Here’s another example, for the next time you get gas for your vehicle. At the gas pump you swipe your debit card and type in your pin, if that numeric pad didn’t beep while you were pressing the buttons then I bet you’ll look at the screen to see how many asterisks are shown. Plus if the numeric pad didn’t ‘feel’ like it was being pressed, it would have the same effect, you looking at the screen to verify.

Regardless, it’s important to understand how users think vs. what actions you’re asking them to do. That way you can apply various techniques to your interactive mediums and create a holistic experience that’s intuitive. Your users will thank you for it.


5 Helpful Custom Alerts for Google Analytics

July 24th, 2010 by Nick Iyengar
Google Buzz

One of Google Analytics’ under-appreciated features is Custom Alerts, which allows you to receive a notification from Google any time certain metrics fluctuate beyond the bounds you set. Custom Alerts is a great way to avoid this:

In this case, we can see that no conversions have been recorded at all for several days. This kind of thing happens frequently, in part because there are so many potential causes: changes to the website’s goal URL, the addition of a filter to a GA profile, the removal of the GA tracking code, etc. Without custom alerts, you’re only able to detect these kinds of issues as frequently as you log in, which may not be every day. By setting up custom alerts, you’ll be able to diagnose and address these issues much more quickly. Let’s take a look at a few of the most useful custom alerts.

Custom Alert #1: Goal Conversion Rate Decreases

As you can see below, Google Analytics gives you several ways to set up your alerts. In this case, I like to use the “% changes by” condition so that if my goal conversion rate decreases by more than 80%, I get an email. It’s possible that my site could just be having a bad day, but an 80% drop in conversion rate is a pretty good sign that I need to investigate what’s going on.  To set up this alert, click on “Intelligence” in your reports navigation menu. Then, find the “Create a Custom Alert” link.

Next, you’ll be taken to the alert setup wizard, which is awfully similar to the advanced segmentation wizard (which you should all become familiar with!). Choose the segment of traffic to which you want to apply the alert, and then set your conditions. Here’s how to set up our first alert.

First, we need a name for the alert. Next, we choose the profiles for which the alert will be set. Then, we choose between making this a daily, weekly, or monthly alert; for this alert, daily is the most useful. Then, importantly, we need to make sure we check the box that says “Email me when this alert is triggered.”

Next, you’ll set the various conditions for your alert. For this alert, we’ll want to make sure the alert applies to all traffic. We choose “Goal Conversion” rate as our metric, “% decreases by more than” as our condition, 80% as our value, and the previous day as the comparison value.

Press “Create Alert” and you’re all set! Now that you know how to set up custom alerts, let’s run through some more alerts that are frequently useful.

Custom Alert #2: Revenue Decreases

If you’re an e-commerce site, you should have revenue tracking set up as well as “static” goals like contact forms, etc. Setting up our first goal won’t tell you when your actual revenue is fluctuating; you’ll need to set up a similar alert, but with revenue as your key metric.

Custom Alert #3: Traffic Decreases

Hopefully, if your website is down for an extended period, you won’t need Google Analytics to tell you about it. However, setting up alerts based on traffic decreases is a great way to be alerted when something has gone wrong with your Google Analytics implementation. The following scenario happens regularly: a website update is pushed out, and your GA tags are adversely affected somewhere along the way. Although your site doesn’t go down, you see your visit metrics flat-line. To minimize the time for which you’re affected by issues with your GA implementation, set up an alert based on visits decreasing by more than, say, 60%.

Custom Alert #4: SEO Metrics

If you’re like most organizations, organic search traffic is probably something you care about quite a bit. Want an easy way to keep track of how visible your site is across the various engines? Set up a weekly or monthly alert based on organic traffic only (rather than all traffic). Try one alert for decreases of more than 20%, and one for increases of more than 20%.

Custom Alert #5: Monitoring Brand Terms

Measuring response to branding efforts can be difficult, but one good approach is simply to measure how searches on your brand terms change over time. This is super easy with Custom Alerts. Set up a weekly or monthly alert that’s based only on the specific keywords you care about, and have Google send you an email if your metrics go up or down 20% week-to-week or month-to-month.

We hope these ideas for Custom Alerts will be useful for you, and that they get you thinking about what other kinds of metrics could be helpful for your organization. To get more analytics tips and tricks, subscribe to our RSS feed, and don’t forget to follow us on Twitter.



Nick Iyengar
Nick is a senior analytics and web intelligence analyst with WebShare. You can find out more about Nick here.

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First Look: Optimizely

July 23rd, 2010 by Nick Iyengar
Google Buzz

One of the cooler things about working at WebShare is the fact that we regularly get our hands on the newest, most exciting tools in the analytics and testing industry. One tool we’re especially excited about right now is Optimizely, a brand new (it’s still in private beta) A/B testing platform designed to make testing easier than it’s ever been before.

At the core of Optimizely’s promise is its WYSIWYG (What You See Is What You Get) variation editor, which allows you to create variations of your original page with drag-and-drop simplicity. You can easily edit text, rearrange your content, re-size images and buttons, etc., all without having to do any coding whatsoever. Below is an example of a variation of our Seminars for Success microsite: I moved the “Reserve Your Seat” button, our major call-to-action, to a more central location. Then I moved our dates and locations information, which we know is among the most important information on the page, to a more prominent location. It’s nothing revolutionary, but it could be different enough to show a significant difference in performance, and it took me a grand total of about 45 seconds to do.

Original:

Our original page

Variation:

This core benefit strikes at one of the biggest hurdles to efficiently testing your site: the creative process. Many small to medium-sized businesses simply don’t have creative resources in-house, which makes developing variations a major challenge. Optimizely minimizes that issue by allowing non-creative resources (such as myself) to quickly and easily generate variations that are significantly different from the original.

When you’re ready to launch a test, all you have to do is install one compact block of JavaScript into the <head> of the page you’re testing. This simple, streamlined implementation process adds even more weight to Optimizely’s claim that they provide “A/B testing you’ll actually use.” With your test running, Optimizely will measure user engagement with each variation, and report back you on the winners and losers.

As you might expect with any raw, beta-stage product, Optimizely is missing some things we hope it’ll incorporate in the future. There’s no word yet on whether Optimizely will handle multivariate testing. The WYSIWYG editor can be clunky and unpredictable. It’s difficult to save your variations while you work. There are no undo, copy, or paste buttons. But all in all, the concept behind Optimizely is clear and compelling. There’s a huge market for a simple A/B testing platform, and we think Optimizely could be well-suited to serve that need. To sign up for the beta, head over to www.optimizely.com, and to stay on top of all the latest news in the analytics world, don’t forget to subscribe to our RSS feed or follow us on Twitter.



Nick Iyengar
Nick is a senior analytics and web intelligence analyst with WebShare. You can find out more about Nick here.

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How to search a specific user’s feed in Twitter

July 18th, 2010 by Corey Koberg
Google Buzz

The half-life of a Tweet is extremely short (estimated by some to be as little as four minutes).  We usually worry about this as content creators wondering how long our message  will be visible to our readers, but it can be a problem on the consumer side as well.  Many times I’ve wanted to reference a particular tweet that I vaguely remember reading a while back that has long since scrolled off my screen into relative obscurity.

Most Twitter clients don’t easily offer this type of focused search and the Advanced Search on Twitter is highly unreliable and limited to very recent tweets (in other words, not much better than CTRL+F on the profile page!)  However, we can easily accomplish a search that is restricted to a particular user or set of users via a simple method and the fact that Google *does* have a long memory.

To take advantage of the power of a Google search focused on a single Twitter account, follow these steps:

  1. Navigate to the user’s twitter profile and copy the address.
    For example:  http://twitter.com/avinashkaushik
  2. Do a Google search using the SITE: operator in this format:
    {keyword} SITE:{twitter profile address without the http}

Which would look something like this:

How do I search a specific user's twitter profile?

Happy searching!



Corey Koberg
Corey is a co-founder and principal consultant at WebShare...you can find out more about Corey here.

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New Keyword Targeting Feature in AdWords: Broad Match Modifier

July 15th, 2010 by Mike Small
Google Buzz

Google recently announced a new keyword targeting feature on the Inside AdWords blogBroad match modifier is a middle ground between broad and phrase match.  The intent is to take phrase match and make it a little broader and broad match a little more controlled.

Implementing this feature works similarly to the standard broad, phrase and exact match keywords used today.   Instead of the brackets or quotation marks you use a plus (+) sign.  The plus sign modifies the word it is attached to so that it must appear in the searcher’s query exactly as is or a close variation.  Close variations include misspellings, singular/plural forms, abbreviations and acronyms, and ings (like “floor” and “flooring”).

Today you may have the broad match keyword of black hat.   As a standard broad match keyword this can match multiple variations such as black caps, gray hats or black baseball hat.  If you had that same word as a phrase match it may match on things like midnight black hat or black hat for baseball. With the new broad match modifier feature you can narrow down those broad matches and expand the phrase matches.

Enter your keyword as +black hat (Be sure there are no spaces between the + and modified words, but do leave spaces between words).  The resulting matches in this case could be black cap, fancy black dress hat, blck hat or black ski caps. The plus sign in front of black forces black to be in the searcher’s query.  If you were to enter your keyword like this, +black +hat, your matching results could be things like black hatt or black baseball hat or any variation as long as both black and hat are queried.

Note that broad match modifiers are designed for adgroups that contain mostly phrase and exact match words.  If you are mostly bidding on broad match adding the modifiers could result in a significant decline in clicks and conversions.



Mike Small
Mike Small leads the SEM and paid search efforts at WebShare. You can find out more about Mike here.

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New AdWords Reporting in Google Analytics: An In-Depth Look

June 29th, 2010 by Nick Iyengar
Google Buzz

Many of you may have recently noticed a new addition to your Google Analytics account: a revamped AdWords reporting suite. In the past, GA provided AdWords reporting via two reports: the AdWords Campaigns report and the Keyword Positions report. These were, and are, two of the most powerful reports for AdWords advertisers, but Google has now created a new, expanded set of AdWords report. Today we’ll be taking a detailed walk through the entire AdWords reporting suite, looking at the following new features. Feel free to skip ahead to the parts that interest you most!

  1. New AdWords “Overview” Page
  2. Changes to “AdWords Campaigns” Report
  3. Additional Segmentation Options (dimensions)
  4. New AdWords Reports

First, a quick refresher on how to find these new reports: after you log into GA, click on “Traffic Sources,” then click on the AdWords (Beta) section, as shown below.

New AdWords “Overview” page

When you navigate to the new AdWords section of GA, the first thing you’ll notice is that it now has an “Overview” report, just like the other main sections of GA (e.g. Visitors, Traffic Sources, Content, etc.). This tells you something about the importance of AdWords in Google’s eyes, but it also provides a much-improved ability to get high-level AdWords data at a glance. By default, instead of seeing simply visits plotted out over time, you’ll now see your AdWords click-through rate (CTR) plotted against your website’s bounce rate. This gives you the ability to immediately understand the efficiency of both your AdWords campaigns and your AdWords landing pages. Of course, you can customize the metrics that are displayed, and you can easily opt to simply view one metric at a time rather than two. Below the line graph, you’ll also get a snapshot of a series of key metrics: visits/clicks, conversions, revenue, and return on investment (ROI).

Changes to “AdWords Campaigns” Report

To analyze AdWords on a campaign-by-campaign basis, the AdWords Campaigns report will still be your “headquarters.” Note that it’s been renamed; it’s now simply the “Campaigns” report, but structurally it’s the same as it has always been, in that it allows you to drill down from campaign to ad group to keyword. So what’s substantively different?

First, you’ll notice that the metrics you see on the Site Usage tab have changed. A big part of what Google is trying to do is help GA users streamline their analysis processes. By including Goal Completions (conversions) and Revenue on the Site Usage tab, you no longer have to navigate through three tabs to get these metrics for a given AdWords campaign. It’s not a complex change, but it certainly helps you work more quickly and efficiently.

The biggest and most exciting change to the Campaigns report, though, is the addition of several new segmentation options (also known as dimensions) that are extremely helpful.

Additional Segmentation Options (Dimensions)

Google Analytics has long been known for the segmentation flexibility it provides, but that doesn’t mean we don’t always want more options. Fortunately for us, Google has now opened up nine – count ‘em! – dimensions for marketers and analysts to use when analyzing AdWords. Today we’ll take a look at several of these and examine how they can be useful for us.

Ad Distribution Network

As many of you know, you can use your AdWords campaigns to distribute your ads across three major platforms: Google.com search, Google search partners like AOL and Ask, and the Google Content Network (recently renamed the Google Display Network). These platforms often perform very differently for different advertisers, so it’s crucial to understand exactly where your ads are being shown and how they’re performing. Now that we can segment by Ad Distribution Network, it’s very easy and efficient to do this analysis.

Here we can see that for this particular advertiser, Google search is most efficient from a Per Visit Value standpoint, followed by Google search partners and finally the Content/Display Network. Of course, you can drill down from the account level to an individual campaign, ad group, or even keyword! Performing this kind of analysis has major implications for your AdWords budgeting, bidding, and targeting decisions.

Match Type

Google provides three match types for buying keywords. Broad Match gives Google the freedom to automatically show your ads for search terms it thinks are relevant to you. Phrase Match forces Google to only show your ads for queries that include the bid phrase intact. Exact Match, as the name suggests, forces Google to display your ads only when the user’s search query exactly matches the bid term. For years, marketing gurus have broadcast theories and “best practices” regarding which match types you should be using. Now you can free yourself from opinions and let the data speak for itself! Which match types work best for you?

For this advertiser, Exact Match is working most efficiently in terms of Per Visit Value, followed by Broad and Phrase. When you do this analysis for yourself, you may find something very different. You may even find that different match types work best for different campaigns you’re running. Regardless of what you see, you’ll be newly armed with information that’s critical to bidding on keywords efficiently and effectively.

Matched Search Query

This is a big one, people. If you’ve been involved with AdWords for longer than a few months, you’ve probably had a moment where you thought something along these lines: “Google was showing my ads for those keywords? I’m not bidding on those!” Broad match can be a great feature in that it saves you time (you don’t have to bid on every single possible search query) and helps you find new keywords, but just as Broad Match giveth, Broad Match taketh away.

Here’s an example. Let’s say you’re bidding on the Broad Match keyword “Florida vacation.” On the plus side, Broad Match will automatically show your ads when people search for “Florida vacations,” “vacations in Florida,” and other similar variations. However, Google is not perfect. Your ads could be displayed to people looking for things that are only vaguely relevant (“Florida flights”), or even completely irrelevant (“Cancun all-inclusive”).

Google’s gotten a lot better about providing transparency into their Broad Match technology. The Search Query Report in Google AdWords is a nice report that shows you the exact term that a user types in, regardless of what your bid term actually was. But the SQR only goes so far. It can’t show you metrics like bounce rate, revenue, and per visit value. Now that we can segment our GA data by Matched Search Query though, this Dark Age is finally over!

Even though I’ve used scare tactics to get you interested in this new segmentation option, don’t forget that this kind of analysis can also help you find great new keywords that you didn’t know about. Use this report to beef up negative keyword lists, but also to find hidden gems that can make your AdWords campaigns more profitable.

These three dimensions are probably going to be the most useful additions for most people, but be aware that you can also segment your GA data in six more new ways:

Placement Domain

Placement URL

Ad Format (text vs. image, etc.)

Targeting Type (keyword vs. placement, etc.)

Display URL

Destination URL

New AdWords Reports

On top of all the new segmentation options Google just gave us, we’re also getting a series of entirely new reports: Keywords, Day Parts, Destination URLs, and Placements. They’re pretty self-explanatory, but let’s take a quick look and understand how they help us.

Keywords

This report simply shows us our AdWords keywords regardless of campaign. In the past, if I wanted to analyze my top 10 (by traffic) AdWords keywords, I’d have to do one of two things. I could either create an advanced segment, then use the generic Keywords report under Traffic Sources, or use the AdWords campaigns, and drill into individual campaigns until I found my top 10 keywords. Now, however, Google’s streamlined this process by simply providing a report that does this for us.

Day Parts

Don’t let the simplicity of this report fool you into thinking it’s not extremely useful. GA now makes it very easy to see how your AdWords ads perform based on the hour of the day. Of course, AdWords allows us to alter our bids (or even turn off our ads entirely) based on the hour of the day. Using the Day Parts report, you’ll be able to quickly decide which hours are your “peak” hours, and which hours are the ones where you should scale back your bids, or pause your ads. I’ve managed tens of millions of dollars in AdWords spend over the last several years, and at least 50% of the companies I’ve worked with didn’t use the ad scheduling feature, so use this report, and once again arm yourself with the information you need to run your campaigns more efficiently and profitably.

Destination URLs

This is a nice, basic report that helps us quickly understand which landing pages are working and which aren’t. Struggling to figure out which pages you should test with Google Website Optimizer? This report will point you in the right direction.

Placements

If you’re running ads on the Content/Display network, and using placement targeting rather than contextual targeting, you’ll know that up until now, your placements actually showed up as part of the Keywords report. A quirk of GA that did not fall in the “charming” category! Now you have a report where you can easily split out your placements.

If you’ve been using the new AdWords reports to your advantage, tell us how in the comments! And don’t forget to subscribe to our feed our follow us on Twitter to get more WebShare tips and tricks.



Nick Iyengar
Nick is a senior analytics and web intelligence analyst with WebShare. You can find out more about Nick here.

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Google Content Network is now the Google Display Network

June 18th, 2010 by Mike Small
Google Buzz

Google recently announced the creation of the Google Display Network as part of its continued focus on rapidly expanding display advertising opportunities.  The newly create Google Display Network, which now has its own website, will act as an “umbrella” for all the properties on which display ads can be run.  This means everything but search are part of the Display Network; YouTube, Google properties such as Google Finance, Gmail, Google Maps, Blogger as well as the million plus display partners.   All display ad types now fall under this umbrella including text, image, rich media, and video ads.

The process for running display ads is not changing, just the name.   Expect to see references to the Google Content Network changing over to Google Display Network in the coming weeks.



Mike Small
Mike Small leads the SEM and paid search efforts at WebShare. You can find out more about Mike here.

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Google Tags and Posts for Google Places Listings Going Live

June 11th, 2010 by Dave Reichenbacher
Google Buzz

If you check out the recent post on the Google Lat Long Blog, you will see that Google Maps is rolling out their Google Tags feature across the United States shortly. What the heck are “Google Tags”? Of course if it is something from Google, you can assume it’s another way for you to advertise with them. This specific way is targeted at local businesses.  Google’s goal with Google Tags is to make it simple for the “mom and pop” shop to advertise with them; even more simple than using Google AdWords.  With the trouble that Google Places (formerly Google Local Business Listings) has had in the past in getting business owners correctly listed on the map, I’m not sure it will be that easy out of the gate but it’s good to see the opportunity offered.
Example of Google Tags in Google Search and Maps
Details:

  • Cost = $25/month/listing (need a credit card)
  • You must have claimed your Google Places listing
  • What can you advertise via a Tag? Coupon, video, website, photos, custom message (via the Post feature), or your menu/reservation listing (if applicable to your business)
  • At the time of this writing, Google Tag advertising is only available in California, Atlanta, Austin, Boulder, Chicago, Houston, Seattle, and Washington DC
    • The first states after these will be Texas, Illinois, Georgia, Washington, and Colorado
    • All other states are expected to come online shortly
    • Where do I find out if I can use Tags? Go into your business listings dashboards and look for the feature.

Google tags in Google Places dashboard

Also announced with Google Tags is the ability to advertise locally with its Post feature within your Google Places listing. Your message can be changed whenever you want and are a good way to tell your community about new products, specials, or other recent news about your business. The post will show up only on your Google Places page but as mentioned above, you can advertise your posts via Google Tags. If you elect to do so, your post will also show up in Google search results when your listing appears there.

Posts feature in Google Places dashboard

We would love to hear your feedback on your use of Google Tags for your business.



Dave Reichenbacher
DR directs program management and operations at WebShare. He also is one of our Seminars for Success instructors and has an affinity toward local search marketing. You can find out more about Dave here.

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Google Places Updates Dashboard But We Still Want Google Analytics Integration

June 3rd, 2010 by Dave Reichenbacher
Google Buzz

It looks like Google Places made a couple minor changes today to their dashboard interface. Besides a slight design change incorporating good use of background contrast, the big modifications were:

1) Showing some statistics right in the dashboard

Google Places Statistics in Dashboard2) An alert bar and status messages for individual business listings

Google Places Actions in Dashboard

Subtle but decent improvements nonetheless.  Google also updated their help document to reflect these changes. As I mentioned when the new dashboard first came out, I still wish they would integrate your Google Places pre-click data with your Google Analytics account (similar to AdWords and AdSense).  Fingers crossed.



Dave Reichenbacher
DR directs program management and operations at WebShare. He also is one of our Seminars for Success instructors and has an affinity toward local search marketing. You can find out more about Dave here.

See more posts by Dave Reichenbacher