Archive for the ‘Conversion Marketing’ Category

Conversion Marketing Tips – Buttons

Friday, October 5th, 2007 by Lisa Sipe
Google Buzz

Perhaps one of the most difficult – and crucial – aspects of conversion marketing is making the decision of what variables you’re going to test on your website. We know that not everything we try is going to work (in fact, that’s why we’re testing it in the first place!), and we should certainly be putting some thought behind this decision for every test we run.

We want to make sure that if we are going to expend the time, energy, and resources to put together and run a conversion marketing experiment, we’re giving ourselves the best possible chance to discover something that gives us an increase in the performance of our site. In addition to input of actual users, ideas from your site designers and a little common sense, we can also look at test variables that test well over and over again across many industries.

Here are three ideas around the testing of buttons that we have seen move the needle in our own testing, and these may be good things for you to try in your conversion marketing strategy to see if they work on your site:

1. Use calls to action in your button wording.

As human beings, we’re accustomed to perking up our ears when we’re told to do something. We can use this on our website to increase the likelihood that a button gets pressed (or a link gets clicked, or a selection gets made, etc., etc..). Instead of a button that says “Online Checkout” , you might be able to increase your conversion rate with a button that says “Checkout Online” or even “Checkout Now!” Subtle changes can make a big difference in conversion marketing!

2. Test different button styles and colors.

As the Internet continues to change, users become accustomed to different types of experiences. Also, you’re not the only one doing conversion marketing and testing out what makes people buy, submit, or convert on website goals, and it’s interesting to watch how when the “big guys” decide to use a new style, most of their peers quickly follow suit. Soon, Internet users become accustomed to this new style and become more likely to click. As an example, the “glassy” style button is being used all over the place right now, and with good reason – people are more likely to click it. Take a look at the buttons below – does the one on the left look more appealing than the button of days gone by on the right?

example of glassy button for conversion marketing

3. Test different placements of your buttons.Where a button shows up on the page can also have a big impact on whether or not it gets clicked. If you have a product page that has as its goal the purchase of that product, placing the “Add to Cart” or “Buy Now” button right next to an area that a user’s attention will be on can be helpful. For example, if you have a dropdown list of product options, a user looking to see what colors are available would be more likely to click on a button that is near the dropdown list they’re perusing. Additionally, you can try multiple (even identical) buttons on the same page. If you’re trying to get a lead from your website, try placing a “Send us your Info” button on the top of the page. Then place your sales copy or any other content intended to get that lead, and then place the same “Send us your Info” button below it. In addition to testing whether or not you get more leads, you can also test which button provided those leads!Conversion marketing is indeed a powerful tool, and the name of the game is consistent and thoughtful testing. We hope these conversion marketing tips have been helpful to you, and help you find the winning combination of variables on your website!

conversion marketing help with Google Website Optimizer There are a number of methods for setting up and implementing conversion marketing tests, and one tool that makes this process a bit easier is the Google Website Optimizer. As a Google Website Optimizer Authorized Consultant, WebShare can help you set up, configure, implement, and interpret the results of your conversion marketing tests. We can also help you to decide which variables to test given the specific goals of your website.



Lisa Sipe
Lisa is the lead graphic designer and usability expert at WebShare. You can find out more about Lisa here.

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Conversion Marketing Just Got Easier with Google Website Optimizer

Thursday, September 27th, 2007 by David Booth
Google Buzz

We all know that if our websites are not converting at 100%, then we should be running a test. We should be, but we’re probably not. For some reason, even though we know that the payoffs for a consistent and well planned conversion marketing testing campaign can be enormous, the hardest thing to do is to actually start running a test!

Where it used to be necessary to have a team of PhD’s and statisticians design, implement, and analyze a good multivariate experiment, today there are tools that can help just about anyone set up, configure, and run a test and interpret its results.

Google’s Website Optimizer is just such a tool. The tool allows you to create multiple versions (states) of multiple elements on your pages (variables), and then begin the test. The tool takes care of splitting traffic to the correct combinations of each variable and state, and the tool even tells you when you’ve got statistically significant results to look at. Best of all, this free tool becomes your statistician and gives you the information you’re looking for when the test is complete.

Let’s take a simple example: You’d like to see if product photos and descriptions have an effect on your sales conversion rate. In this case, you would have two variables: Photo and Description. Although you could try as many different photos and descriptions as you like, let’s keep this example to a simple 2 variables with 2 states each. You set up the experiment in the tool, insert the necessary Javascript code where necessary on the test and conversion pages of your website, and you’re off. Once enough data has been collected, you’ll have a report like this one:

Google Website Optimizer Sample Report

After enough data has been collected, you can quickly see which of your photos was better at getting people to buy, and which of the descriptions was better. More importantly, you’ll be able to see which combination of photo and description was the best, and you can see what percentage improvement was observed with the winning combination.

Conversion marketing can easily be the single best thing you do for your web marketing program – and with tools like Google’s Website Optimizer it has never been easier to start.

Google Website Optimizer help WebShare is a Google Website Optimizer Authorized Consultant, and can help you establish a good conversion marketing strategy that can include tests of virtually any aspect of your website. Consistent testing and incremental positive changes to your conversion rates can translate into an enormous impact on the profitability of your online revenues. If your website doesn’t have a 100% conversion rate, then you should be testing something now!



David Booth
David is a co-founder and principal consultant at WebShare. You can find out more about David here.

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On the Spot with WebShare: Three Questions with Google Website Optimizer Product Manager Tom Leung

Thursday, September 6th, 2007 by David Evans
Google Buzz

by David Booth
Founding Partner at WebShare, LLC

Google Website Optimizer Product Manager Tom LeungIn the world of Ecommerce, those of us who have been involved in conversion marketing and statistical testing know just how big an impact even the smallest of details can make to website performance and the bottom line. Some buttons just work better than others. Some product images provoke more purchases time and time again. Some colors are more likely to cause newsletter signups than others, and even details like punctuation and capitalization can have an effect on the rate at which your site converts visitors into monetized customers.

For some time now, the timeliness, breadth and depth of analytic data available about an array of usage metrics for websites has created a statistician’s dream – the capability to test virtually any aspect of a website and observe its relationship on conversions, time spent on a website, or any other measurable aspect of the visitor’s experience. Well, thanks to tools like Google’s Website Optimizer, you don’t have to be a statistician to reap the benefits of statistical conversion testing and ensure that you’re constantly improving the performance of your online activities.

We caught up with Google’s Website Optimizer Product Manager Tom Leung to talk about the new set of Website Optimizer features that was released yesterday, and here’s what he had to say:

WebShare: How will the recent GWO improvements help new users begin setting up and running their first tests?
TL: Our new A/B testing support reduces the set up time for a GWO test by roughly two thirds. We spent a lot of time making the A/B set up process as simple as possible so it is especially appropriate for those who are new to content testing or who aren’t as comfortable adding lots of JavaScript tags to their sites.With the A/B set-up process, so long as you already have two or more existing pages you’d like to test against each other, you can generally set up a test in around 5 minutes and start seeing data a few hours later.
WebShare: What specific benefits does the new A/B Experiment option provide for GWO users?
TL: A/B tests are great because they require minimal tagging to set up, they are great for trying new layouts and look and feel changes, and they can also be used to test alternate workflows. Since they generally involve only a few pages, they also require a smaller number of conversions to get statistical significance.On the other hand, multivariate tests are great when it comes to testing dozens or even hundreds of versions of a page. Multivariate tests give you much more granular results, uncover unexpected positive interactions, and once instrumented, allow you to test a lot more content. That said, multivariate tests do require a bit more tagging up front and since they generally cover a larger number of versions of the page, they require more conversions to get conclusive results.

In many cases, we’ve seen some of the most successful testers start with an A/B to find the general layout and look and feel that works best and then follow it up with a multivariate test to boost the conversion rate even further.

WebShare: What is the most unique success story you’ve heard of that’s come from the GWO tool?
TL: We hear from companies who have drastically improved conversion rates all the time. It’s not uncommon to hear about GWO tests finding pages that increase conversion rates easily by double digits and sometimes even more by trying new headlines, images, promotional copy, and call to action button designs. There’s a number of these discussed in detail on our case study page.Probably the most unique story I’ve heard was from an ecommerce company who used GWO not only to improve their landing pages but for making a business decision about where to invest their website improvement budget. This company was on the receiving end of a vendor pitching a trust seal which they claimed was far superior to the ecommerce company’s existing trust seal. When the ecommerce company indicated the proposed seal was a lot more expensive, the vendor said the new seal was so much more well known to consumers that the incremental sales generated by their superior seal would pay for the difference in no time.

Instead of the ecommerce company taking the vendor’s word for it or declining their offer altogether, the ecommerce company decided to use Website Optimizer to test the two seals against each other and make their decision based on actual customer data . In this case, they found that the new trust seal did not justify the cost. We’ve been told about other Website Optimizer tests where trust seal logos were shown to have very positive effects so you never know what works for your own situation till you test. Nevertheless, I love this story because it shows that Website Optimizer isn’t only about improving site content for conversions but can also be used to increase transparency and accountability for potential third party changes to your website.

Google Website Optimizer help A good conversion marketing strategy includes consistent experimentation of every aspect of your website. With tools like Google’s Website Optimizer available, it’s now easier than ever to set up tests and find out what aspects of your website can be changed to improve your bottom line. If you’re not converting at 100%, then you should have a test running!



David Evans
David heads up software and web design efforts at WebShare. You can find out more about David here.

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What we can Learn from Fifth Graders about Conversion Marketing

Thursday, May 31st, 2007 by David Evans
Google Buzz

Take a look at the following two sets of text, and as you read them try to gauge which you think would be more likely in converting a website visitor into a website customer:

1) “Have you been looking for the perfect blue widget to outfit your home or office? Then you’ve come to the right place at bluewidgets.com. We have lots of blue widgets in stock and you’re sure to find the right one for your needs.”

2) “Are you searching for absolute perfection in blue widgets for your residence or business? Let us cater to your widget requirements and provide all that you ardently desire. We maintain a full selection of blue widgets for your perusal.”

What do you think? Does the second version sound much more sophisticated? Does the first version describe a product that would fit your needs? Well, as Bill Nye the Science Guy says, “one test is worth one thousand expert opinions” – and THAT is conversion marketing.

The major differences between the two sales copy versions is the reading level that they represent. According to the Flesch–Kincaid Grade Level calculation, the first version is written at a 5th grade reading level, and the second at a 9th grade level. The way to find out which is better at selling product is to set up structured tests and measure the results. In this example, a set of standard A/B split tests could be used to measure the effect of reading level alone on different variations of sales copy.

Well, here’s the result:

When we pit sales copy at the 5th grade level against copy written at a high school level in conversion tests, we find that – almost without exception – the 5th grade copy will get more visitors to purchase the product that’s being described.

Why is this? Well, it’s not because your potential customers are all 5th graders, or because all of your potential customers read at a 5th grade level. The truth is that they’re not dumb, they’re just in a hurry! You have less than 8 seconds to convince a website visitor to stay once they’ve hit a page of your website, and 5th grade level reading material is just plain faster to digest. A visitor can absorb the information much more quickly, and in a day and age where 1,000 more results are just a Back button click away, no one wants to read a white paper when they first hit your site.

So what other action items can we take from this result? We have another hypothesis to test: the more information a user can absorb in a shorter period of time, the more likely they are to convert. Let’s use the principles of conversion marketing to think of some more tests that could help us increase our conversion rates.

  • How about bullet points versus paragraph format product descriptions? We know bullet points are easier to digest!
  • How about instructional images (i.e. product demonstrations) instead of standalone product images? Tell the user how the product will meet their needs without writing a word!
  • Number of sentences or word count in your product descriptions, use of whitespace, location of pertinent information, the list goes on and on.

These variables can be tested one version against the other in A/B split testing or page version testing, or you could even measure interaction effects by designing and running a multivariate experiment.




David Evans
David heads up software and web design efforts at WebShare. You can find out more about David here.

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The Power of Many – Conversion Marketing

Wednesday, April 25th, 2007 by David Evans
Google Buzz

The Benefits of Multivariate Testing Over Traditional A/B Split Testing

We all know it’s easier to convert more of the visitors you already have on your website than it is to go out and get more traffic – it’s what we call Conversion Marketing. If you’re already running A/B split tests on your website’s pages, paid ad campaigns, and landing pages, congratulations – you’re doing the right things right. If your web marketing plan calls for, and implements, multivariate testing then you’ve moved on to the next level and are very likely enjoying the benefits of multiple variable conversion testing.

Multivariate testing provides us a way to statistically evaluate the immediate effect that certain variables (small changes to your website) have on any measurable goals of your website, as well as the effect that these variables exert upon one another (interactions).

To illustrate the power of multivariate testing, here’s an example:

As many of us know, “trust logos” can have a significant impact on the performance of a website. Let’s assume, for example, that in an A/B split test we tested the condition of A) having a particular logo against B) not having that logo using an appropriate sample size. Let us further assume that we found a statistically significant higher overall conversion rate for scenario A.

Another variable that we might consider is background color. For example, we can compare a blue background with a navy background, and find that the navy background color provides us yet another incremental gain in our overall conversion rate.

Logically, we would want to implement the two conditions that performed the best – having the logo on and using a navy background. When we do, however, we might notice that our overall conversion rate plummeted! What happened?

Well, the two individual winning conditions, when used together, did NOT constitute a winning combination. For whatever reason (and that could be something as seemingly small as even a slight clashing of colors) using the logo with a navy background provided unfavorable results even though using the logo or navy background alone gave us the boost we were looking for.

Design of Experiments (DOE – also known as fractional factorial designs) can help us to identify the main effects and the interactions of an array of variables on a control signal (or in this case, conversions). Let’s continue with the example we just ran, and explore the various combinations of this two-level factorial design:

  • Variable setting/combination 1: Logo ON, Background BLUE
  • Variable setting 2: Logo OFF, Background BLUE
  • Variable setting 3: Logo ON, Background NAVY
  • Variable setting 4: Logo OFF, Background NAVY

By measuring the overall conversion rate (or average page views per visit, or virtually any metric you may be tracking), we can find which of these combinations works best together. Now, this particular method calls for 4 tests to evaluate just 2 variables, and you’re probably thinking ahead. Three variables would require 8 test runs (2^3) – and what if I wanted to test, say 7 variables? That’s 128 individual tests I’d have to run!

The good news is that tools such as Orthogonal Array Testing Strategy (OATS) and fractional factorial designs can help us set up our test runs in a way that reduces the number of runs while allowing us to obtain statistically significant estimates of all main and interaction effects. When implemented correctly, our test of three independent (two-state) variables using OATS would require not 8 but 6 test runs, and at the expense of confounding the main effects with our two-factor interactions, if we wanted to try 7 variables at once we could cut our test set from 128 to just 8 runs. It’s certainly possible to try more variables – just remember that the more variables you introduce the more difficult the tests will be to keep track of, the more your results will be diluted, and the longer you’ll have to wait to introduce any other changes to your site (while these tests are being run everything else on your website must remain constant).

Multivariate testing and DOE can be a powerful way to understand how changes you make to your pages affect the goals of your website, and a good website should always be testing submit pages, funnel pages, landing pages, and product pages to make sure you’re making the best of the traffic you already have.




David Evans
David heads up software and web design efforts at WebShare. You can find out more about David here.

See more posts by David Evans